我們是 SVICLOUD 的官方代理。這一點決定了你在此購買的每一部裝置，都是正式行貨、附有保養、並由熟悉產品的團隊提供支援。
We are an authorized SVICLOUD distributor. That single fact determines everything else: every unit sold here is official stock, carries a warranty, and is backed by a team that knows the product.
我們的定位 / What We Do
我們專注一件事——把 SVICLOUD 電視盒子，連同完整的保養與售後支援，交付到世界各地的用戶手上。我們並非綜合電子產品零售商，亦不會同時經營數十個品牌。正因為專注，我們得以深入掌握每一代產品的實際差異。
We do one thing: deliver SVICLOUD TV boxes, with complete warranty and after-sales support, to customers worldwide. We are not a general electronics retailer, and we do not carry dozens of unrelated brands. That focus is what allows us to understand the real differences between each generation of this product line.
由 3PRO、8S、8P，到 9P、9MAX，再到 10S、10P+ 以至新一代 15P——我們支援過 SVICLOUD 的每一個世代。當你查詢某個型號是否適合你的使用需求，回覆你的是實際處理過這些產品的人。
From the 3PRO, 8S and 8P, through the 9P and 9MAX, to the 10S, 10P+ and the incoming 15P — we have supported every SVICLOUD generation. When you ask whether a particular model suits your needs, the answer comes from people who have actually worked with these devices.
行貨的實際意義 / What "Authorized" Actually Means
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一年保養，由我們直接處理。
A one-year warranty, handled by us directly. -
正確的韌體區域，可正常接收官方系統更新。
The correct firmware region, able to receive official updates. -
正式購買紀錄，保養期清晰可查。
A formal purchase record, so your warranty period is never in question. -
原裝配件，包括適用於你所在地區的變壓器規格。
Original accessories, including the correct adapter for your region.
市面上同一型號的售價差異，通常正正來自以上各項。如需進一步了解，請參閱如何辨別 SVICLOUD 行貨。
Price differences between sellers of the same model usually come down to exactly these points. For more, see How to Identify a Genuine SVICLOUD.
全球服務，全天候支援 / Global Service, Round-the-Clock Support
我們服務北美、英國、歐洲、澳洲、紐西蘭、新加坡、馬來西亞、台灣及日本等地的用戶，提供全球免費送貨，並以當地貨幣結算。
We serve customers across North America, the United Kingdom, Europe, Australia, New Zealand, Singapore, Malaysia, Taiwan and Japan, with free worldwide shipping and checkout in local currency.
售後查詢透過 WhatsApp 商業帳戶處理，全天候二十四小時回覆，無需等待辦公時間，亦不受時區限制。
After-sales enquiries are handled through our WhatsApp Business account, answered around the clock — no waiting for office hours, and no timezone to work around.
我們如何描述產品 / How We Talk About Our Products
這個產品類別充斥誇大的規格宣傳。我們選擇另一種做法：如實說明產品能做到什麼，以及不能做到什麼。
This product category is full of overstated specifications. We take a different approach: we describe what these devices actually do, and what they do not.
當某項規格在實際使用上存在限制，我們會直接指出——例如我們關於 8K 支援的說明，坦白解釋了為何「支援 8K」與「看到 8K」並非同一回事。當 15P 的規格尚未經官方證實，我們亦明確表示不會推測，而非跟隨其他渠道發布未經核實的數字。
Where a specification has real-world limits, we say so — see our explanation of 8K support, which sets out plainly why "supports 8K" and "you will see 8K" are not the same thing. And where the 15P's specifications remain unconfirmed, we have stated that we will not speculate, rather than repeat unverified figures circulating elsewhere.
我們認為，準確的資訊比動聽的宣傳更能建立長期信任。
We believe accurate information builds longer-lasting trust than persuasive marketing.
技術資源 / Technical Resources
我們維護一套完整的技術資源，供客戶自行查閱：
We maintain a full set of technical resources for customers to use directly:
- 安裝教學 — Complete setup guide
- 問題排解 — Troubleshooting
- 技術規格與功能 — Technical specifications
- 售後服務與保固 — After-sales & warranty
- 技術文章與產品資訊 — Technical articles and product information
聯絡我們 / Contact Us
如對產品選擇、保養安排或技術問題有任何查詢，歡迎使用網站右下角的 WhatsApp 按鈕與我們聯絡，或電郵至 shop@svicloudnet.com。
如有意成為分銷夥伴，請參閱成為分銷商。
For questions about product selection, warranty or technical matters, use the WhatsApp button at the bottom right of any page, or email shop@svicloudnet.com.
If you are interested in a distribution partnership, see Become a Distributor.